Money problems? We’re here to help.
We understand that life can be difficult sometimes. If you need help, please reach out to us by phone, email or live chat.
Get in touch
Handy tools from Afforda
Our partner site, Afforda, offers useful tools and resources to help navigate financial challenges.
BenefitGlance
The free BenefitGlance tool helps people living in the UK find financial support they might be entitled to.
Start BenefitGlance
Resources
There are organisations and charities that might be able to help you, no matter what you’re dealing with.
Find out more
We believe it’s always best to get in touch if you’re struggling. Here are some examples of how we’ve listened to, and helped, our customers.
Whilst the following stories are reflective of real-life customer situations that we have seen and helped with, we have changed the names and the exact events as well as used photos of actors in order to maintain confidentiality.
Sudden financial problems
When Jenni’s employer went out of business, she could no longer afford to make her loan repayments on top of her other bills. She spoke to us and we worked out a solution together.
Find out how we helped Jenni
Illness – Cancer diagnosis
Ruby had made two repayments on her loan when she was diagnosed with terminal cancer. With so many important things on her mind, she needed quick, discreet help.
Find out how we helped Ruby
Family Bereavement
When a close family member died, Paul had to arrange the funeral. For many reasons, this made repaying his loan difficult. In this case, a payment break made sense for him.
Find out how we helped Paul
Addiction to gambling
Sarah had opened up about her gambling and begun to get help. When she spoke to us, we listened. She needed some flexibility while she sorted things out.
Find out how we helped Sarah
Mental health
Brian was feeling overwhelmed and anxious. While on sick leave, he realized he needed some financial breathing space. He contacted his creditors, including us.
Find out how we helped Brian