For general Lending Stream support, you may contact us by email at email@example.com or by phone on 0203 365 0133#. Our call centre representatives are available 08:00 - 20:00 to assist you.
For information on how to file a complaint, click here.
If you are having difficulty repaying your credit line, or if you won't be able to make a payment on time, contact us immediately. We want to help. We will work with you to arrange an affordable alternative payment plan. If you don't let us know that you are having financial difficulties, we will continue collecting your next payment automatically. That could empty your account of money you need for essential living expenses and send your account into arrears, resulting in a late fee.
The Financial Conduct Authority recommends contacting the following not-for-profit organisations for free, confidential and impartial debt advice, or for details of where to get such advice in your area.
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice, visit www.moneyadviceservice.org.uk or phone 0300 500 5000 to speak to a Money Adviser.
Money Advice Scotland
If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local area.
Advice NI - Debt Action NI service
If you live in Northern Ireland, phone 0800 917 4607, email firstname.lastname@example.org or visit www.debtaction-ni.net for debt advice.
Member centres offer debt advice including specialist advice for minority communities and people with disabilities - visit www.adviceuk.org.uk or phone 0300 777 0107.
Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage at www.capuk.org then call 0800 328 0006.
For advice and information on debt and other topics, visit your local Citizens Advice Bureau (address in the phone book) or go to www.adviceguide.org.uk.
If you live in England, Wales or Scotland phone 0808 808 4000 or visit www.nationaldebtline.org for debt advice and information.
StepChange Debt Charity
For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org.