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How can I register a complaint?


Your satisfaction is important to us. If you have a concern about our service or performance, we want to hear about it straightaway. Lending Stream complaint specialists are available to help you at complaints@lendingstream.co.uk and on 0203 365 0138#, 08:00 - 20:00, Monday to Friday. Or you can contact us any time through our Contact Us page.


We strive to resolve complaints as quickly as possible. We'll acknowledge your complaint within 2 business days of receiving it. It is always our goal to resolve the issue for you as quickly as possible, usually within 8 weeks. If we cannot resolve it within that time period, we will:

  • Tell you why we're having trouble resolving it.
  • Keep you updated on the status of your complaint.
  • Let you know when to expect to hear from us again.

We'll respond in writing within 14 days of the original complaint with:

  • Our understanding of the situation at hand.
  • A proposal to resolve the issue.
  • Options available to you if you're not satisfied with our initial response.

If you've gone through our entire complaints process and you're still not satisfied with our final response or if you have not received a final response from us within 8 weeks of making your complaint, the Financial Ombudsman Service may be able to help - visit www.financial-ombudsman.org.uk or phone 0300 123 9123# or 0800 023 4567# FREE.


You may also submit a complaint to the European Commission Online Dispute Resolution portal located at http://ec.europa.eu/consumers/odr/index_en.htm.


Our full complaints handling procedure can be downloaded here.


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Representative

1325% APR

Learn more about the cost of your loan, default charges, risks and prepayments.

Responsible Lending: Carefully consider whether a loan is right for your individual financial situation. Borrowing of this type is an expensive form of credit that may be appropriate for short term financial needs but which is not appropriate for longer term borrowing or if you are in financial difficulty. All loan application are subject to status, terms and conditions and to satisfactory passage of checks on credit worthiness and affordability.

We don't offer loans under 60 days. Early prepayment options that are available are not associated with any fees or cost. Maximum APR of 1698.1%. Given a Representative APR is 1325%, if you borrow £200 over 6 months at 292.0% p.a. (fixed) your first repayment will be £33.60 followed by £96.00, £75.84, £66.88, £62.40 and £48.96 the following months. You will repay £383.68 in total, there are no additional fees.