Your satisfaction is important to us. If you have a concern about our service or performance, we want to hear about it straightaway. Lending Stream complaint specialists are available to help you at firstname.lastname@example.org and on 0203 365 0138#, 08:00 - 20:00, Monday to Friday. Or you can contact us any time through our Contact Us page.
We strive to resolve complaints as quickly as possible. We'll acknowledge your complaint within 2 business days of receiving it. It is always our goal to resolve the issue for you as quickly as possible, usually within 8 weeks. If we cannot resolve it within that time period, we will:
We'll respond in writing within 14 days of the original complaint with:
If you've gone through our entire complaints process and you're still not satisfied with our final response or if you have not received a final response from us within 8 weeks of making your complaint, the Financial Ombudsman Service may be able to help - visit www.financial-ombudsman.org.uk or phone 0300 123 9123# or 0800 023 4567# FREE.
You may also submit a complaint to the European Commission Online Dispute Resolution portal located at http://ec.europa.eu/consumers/odr/index_en.htm.
Our full complaints handling procedure can be downloaded here.