How can I contact you
if I have a problem?

For most enquiries, check our Contact Us page. If it's urgent, you can contact us:

  • by email at
  • by phone on 0203 365 0133#.Our call centre representatives are available 08:00 - 20:00 to assist you.

If you'd like to file a complaint, you can find information about how to do that here.

If you are having difficulty repaying on time, please contact us immediately. We want to help. We will work with you to arrange an affordable alternative payment plan.

If you don't let us know that you are having financial difficulties, we will continue collecting your next payment automatically. That could empty your account of money you need for essential living expenses and send your account into arrears, resulting in a late fee.

If you're having financial difficulty, the Financial Conduct Authority has a list of recommended places to get advice.

Money Advice Service

For free, unbiased and easy-to-access money tools, information and advice, visit or phone 0300 500 5000 to speak to a Money Adviser.

Money Advice Scotland

If you live in Scotland, phone 0141 572 0237 or visit to find contact details for debt advice in your local area.

Advice NI - Debt Action NI service

If you live in Northern Ireland, phone 0800 917 4607, email or visit for debt advice.


Member centres offer debt advice including specialist advice for minority communities and people with disabilities - visit or phone 0300 777 0107.

Christians Against Poverty (CAP)

For free debt advice in your home, check post code coverage at then call 0800 328 0006.

Citizens Advice

For advice and information on debt and other topics, visit your local Citizens Advice Bureau (address in the phone book) or go to

National Debtline

If you live in England, Wales or Scotland phone 0808 808 4000 or visit for debt advice and information.

StepChange Debt Charity

For debt advice throughout the UK phone 0800 138 1111 or visit

1325% APR

Learn more about the cost of your loan, default charges, risks and prepayments.

Responsible Lending: Carefully consider whether a loan is right for your individual financial situation. Borrowing of this type is an expensive form of credit that may be appropriate for short term financial needs but which is not appropriate for longer term borrowing or if you are in financial difficulty. All loan applications are subject to status checks, terms and conditions and to satisfactory passage of checks on credit worthiness and affordability.

We don't offer loans under 60 days. Early prepayment options that are available are not associated with any fees or cost. Maximum APR of 1698.1%. Given a Representative APR is 1325%, if you borrow £200 over 6 months at 292.0% p.a. (fixed) your first repayment will be £33.60 followed by £96.00, £75.84, £66.88, £62.40 and £48.96 the following months. You will repay £383.68 in total, there are no additional fees.