Warning: Late Repayment can cause you serious money problems. For help go to moneyadviceservice.org.uk
Responsible Lending: Carefully consider whether a loan is right for your individual financial situation. Borrowing of this type is an expensive form of credit that may be appropriate for short term financial needs but which is not appropriate for longer term borrowing or if you are in financial difficulty. All loan applications are subject to status, terms and conditions and to satisfactory passage of checks on creditworthiness and affordability.
Learn more about the cost of your loan, default charges, risks and prepayments.
The representative example is a specific way we inform you about the terms of our typical loan and in particular cost of credit in accordance with The Consumer Credit (Advertisements) Regulations 2010.
|Representative Example||Amount of each repayment|
|Annual Interest Rate: 427.9%(Fixed)||1st repayment: £68|
|Total amount of credit: £200||2nd repayment: £108|
|Representative APR: 5387.8%||3rd repayment: £94|
|Duration of agreement: 6 months||4th repayment: £81|
|Total amount payable: £472||5th repayment: £67|
|Total charge of credit: £272||6th repayment: £54|
continuous payment authorityand how is it relevant to me?
In entering into your loan agreement, you give us the right to automatically withdraw amounts you owe under the loan agreement from your debit card that is nominated by you at the time of entering in to the agreement. The process of us automatically initiating these withdraw attempts is referred to as “auto-withdraw” or “continuous payment authority”. The repayment amounts, the repayment dates, and the number of attempts at collection we may make through auto-withdraw or continuous payment authority are described in detail in the loan explanation and in the loan agreement. By entering into the loan agreement you agree that we may make collection attempts as described therein. Please make sure that the repayment amounts are available in your account on the repayment dates to avoid default fees and charges. You may also incur bank charges and other default fees if your account goes overdrawn or you miss other payments. You have the right to cancel the use of continuous payment authority by calling us or writing or emailing to us or by contacting your bank, however this does not relieve you from the obligation to pay us the amounts owed and you will have to specify an alternative payment method when exercising your right to cancel continuous payment authority.
cyclein reference to the agreement?
All of our loans are approximately six months in duration, with variations being a function of your paydates relative to when your loan is taken out.
We design cycles, or periods between payment dates, in an attempt to match your loan repayment dates to your paydates such that the loan payments are due on your paydays.
If you are paid on a monthly basis, your loan will have six cycles and six payment dates. Each cycle is approximately a month in duration; however, your first payment cycle may be more or less than a month depending on the date of your next payday. In all cases the first cycle will be a minimum of 8 days and maximum of 42 days. The cycles and repayment dates are clearly laid out in your loan agreement, information sheet and SECCI. Cycles are the basis on which interest charges are accrued. The interest rate on a monthly loan is 45% per cycle. However, we conduct promotional pricing campaigns from time to time and the interest rate per cycle on your loan may be lower than 45% per cycle. The exact interest rate per cycle will be specified in the explanation sheet, SECCI and loan agreement. Interest is accrued to your loan on the origination date for the first cycle and on the second day of the subsequent cycles.
If you are paid on a bi-weekly or weekly basis, your loan will have twenty four cycles and twenty four payment dates. Each cycle is approximately one week in duration; provided that your first payment cycle may be more or less than one week, depending on the date of your next payday. In all cases the first cycle will be a minimum of 4 and maximum of 10 days. The cycles and repayment dates are clearly laid out in your loan agreement, adequate explanation and SECCI. Cycles are the basis on which interest charges are accrued. The interest rate on a weekly loan is 11.7% per cycle. However, we conduct promotional pricing campaigns from time to time and the interest rate per cycle on your loan may be lower than 11.7% per cycle. The exact interest rate per cycle will be specified in the explanation sheet, SECCI and loan agreement. Interest is charged to your loan on the origination date for the first cycle and on the second day of the subsequent cycles.
If you prepay your loan during the first payment cycle, or anytime on or after the second day of a subsequent payment cycle other than the final payment cycle, you will incur interest for the entirety of the cycle during which you prepay, but you will not be charged interest for what would have been the remainder of the loan term. Thus, prepaying your loan in full prior to the start of the final cycle will result in savings on interest that otherwise would have been owed for future cycles. Additionally, the amount required to prepay your loan will be reduced by any rebate for your early repayment calculated in accordance with the Consumer Credit (Early Settlement) Regulations 2004.
With Lending Stream, the fee structure is very transparent. We do not charge any additional fees apart from those which have been notified to you during the loan application process. You will not incur any fees if you stick on to the repayment schedule as mentioned in your agreement. The following charges apply;
|Type of Fees||Monthly Instalments||Weekly Instalments|
|Arrears Fee (applicable when payment is not made on the due date)||£12||£8|
|Default Fee (when the account remains in default 34 days after the relevant due date)||£10||£10|
|Termination Fee (if your account is in default and Lending Stream and you do not reasonably agree to a repayment plan or you do not honour a repayment plan agreed to and we refer your account to a debt collection agency)||£40||£40|
You should be aware that lending of this type is an expensive form of credit that may be appropriate for short term financial needs but which is not appropriate for longer term borrowing or if you are in financial difficulty. The operation of “automatic-withdraw” or “continuous payment authority” and a list of the fees you will incur if you are delinquent are both explained below as well as in even greater detail in the explanation sheet, SECCI and loan agreement. You will also have to pay additional charges we incur if we have to trace you or to enforce our debt and interest for the period you are in default at the contractual rate. Missing payments will require you to pay more than the amounts set out in the agreement and can make it more difficult/expensive for you to obtain credit in future as your default is reported to Credit Reference Agencies. It may also result in legal proceedings.
If you are facing difficulties in making payments on time, it is important that you immediately get in touch with us. We are a responsible lender and will be able to discuss payment alternatives with you. If you do not contact us our automated system will attempt to collect repayment and if there are insufficient funds this will send your account into arrears and you will be charged a late fee. So please get in touch with us at 0203 564 7028# so that we can discuss payment options with you.
Should you encounter any problems or have any questions regarding your loan, you may use the following sources to resolve your problem:
Each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. If you feel you haven’t been fairly dealt with, and would like to register a complaint, you can do so by following complaints handling procedure from the following link: complaint handling procedure
There are many organisations offering advice but be aware that some may charge for their services. The ones listed below all offer free advice:
Lending Stream LLC wishes to draw the attention of our customers and members of the general public to the prevalence of fraudulent activity being perpetuated by fraudsters who aim to deceive and defraud our customers and the general public. It has come to our attention that the name of Lending Stream LLC, its logo and address are being used in attempts to defraud the public through false correspondence and other scams. This type of fraud may be via email, letters, text messages, facsimile or by using a website purporting to be that of Lending Stream LLC.
It has also come to our knowledge that our customers are being supplied with false, unscrupulous and misleading information by the perpetrators/competitors/scammers about our business, business deals or our non-existent products, false products and product lines, through anonymous letters. In order to provide legitimacy to their mails, the perpetrators/competitors/scammers send their letters on imitation Lending Stream LLC letterheads or through anonymous letters. Lending Stream LLC strongly cautions the public against providing personal information, sending money or disclosing bank details to any person claiming to represent Lending Stream LLC or to have a relationship with Lending Stream LLC.
Our customers are strongly advised to seek information/clarifications by contacting our business office directly and/or online through email@example.com or call us directly to our customer service at 0203 564 7028#.
Our Principal Address for Correspondence is:
Lending Stream LLC,
Wisteria Camrose House,
2A Camrose Avenue,
HA8 6EG, UK
Registered Address: 2711 Centerville Road, Suite 400, Wilmington, DE 19808, USA
Registered in the State of Delaware, USA
Registration Number: 4124111
Credit Licence Number : 0643942 (with The Office of Fair Trading as a supervisory authority till 31st March 2014) Our Interim Permission Number (which applies from 1st April 2014) with Financial Conduct Authority is 018621.
Members of the public are hereby advised not to send/receive money to/from such scammers, as Lending Stream LLC will have NO LIABILITY whatsoever for any and all losses/damages suffered by anyone who falls victim to such scams/letters from fraudsters. Lending Stream LLC hereby disclaims all such correspondence and messages and warns its customers and the general public to disregard such and to exercise extreme caution at all times.
It is our constant endeavor to provide the best and unparalleled support to our customers.
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Lending Stream. Lending Stream is registered under the Act with registration number: Z2752028.
Please read the following carefully to understand our views and practices regarding your personal data.
Countries in the European Economic Area (EEA) are required to have similar standards for protecting your personal information. This is not always the case outside the EEA. Each time you apply for a loan, we may transfer your personal information outside the EEA (including to our associated companies in India and the USA). However, before doing so, we will ensure that there is adequate protection for personal data as required by the relevant Data Protection legislation.
We give you choices about the ways we use and share your personal information, and we’ll respect the choices you make.
We’ll collect only as much information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the personal information in our records is accurate. We collect the following types of information about you:
We may also request that you provide details of individuals who are able to act as referees on your behalf by verifying some of the personal information you provide about yourself. The information we collect about these third parties include their name, address, and phone number.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
When you give us information about another individual you must confirm, and warrant to us, that they have appointed you (1) to act for them, (2) to consent to the processing of their personal information and to the transfer of their information abroad, and (3) to receive on their behalf any data protection notices. You also consent to us informing any third party that you nominate or recommend that you have provided their details to us.
We may use your personal information for a number of purposes including:
We may act as brokers as well as direct lenders, and our products and services may sometimes be provided in conjunction with our business partners. Thus, it may be necessary to disclose your information to those partners to provide you with the products or services you request. However, we will only disclose your information to such third parties where we have your express consent to do so via an 'opt in' mechanism on our website.
We may also share the personal information you submit with our associated group companies (which includes any company linked to us in some way by common ownership or management) for the purposes of: (a) the provision of products and service you request; (b) consumer profiling and market research; and (c) to contact you by post, phone or electronically about related products and services, offers and events, unless you opt out as described below (see the Marketing and Opt Out Rights section). A list of associated companies is available on request by contacting Lending Stream directly via the contact details provided below.
If you consent via the 'opt in' process, we may also share your personal information with selected third parties who may use it to contact you by post, telephone, email, SMS or other reasonable methods in relation to offers they feel might interest you, to seek your feedback, suggestions or opinions on current products, or for editorial, survey, research and product development purposes.
We may also share your personal information with third parties under the following circumstances:
If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of this Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this site again, 'persistent' cookies can enable us to customize our content according to your preferences.
These cookies do not track user information in a way that identifies your name, and all our cookie data is encrypted and cannot be read by other websites. We do not store sensitive information such as account numbers or passwords in 'persistent' cookies and cookies in themselves do not contain enough information to identify you.
We also use Google Analytics to collect non-personally identifiable information, in aggregate form, to understand website/page visit volumes in terms of source, geography, browser, etc.
Google Analytics employs a software technology called web beacons, that help us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users or responses to emails. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons cannot be disabled in same manner as cookies may. We do not tie the information gathered by web beacons to our customers’ personally identifiable information.
|sessionid||Identify customers when they login|
|csrftoken||Offers protection against Cross-Site Request Forgery|
|flavour, mob_num, m_override||Identify customers from mobile devices and render contents customized for mobile phone displays|
|lsrc, lsrc_detail, skey||Identify the source of the customer when he lands on the website for the first time and used for offering appropriate customer experience|
|landDispRand, esignDispRand, thankuDispRand, applydisprand, mmrand, sid, homedisprand, valueid, uniqid, m-override, _C_mob_num, _C_flavor, appl_keyVal, dssrand, OptimizelySegments, optimizelyBuckets, optimizelyPendingLogEvents, unique_id||Displaying certain pages based on the variant chosen for the customer|
|token_direct , payment_direct||Dropped by the secure debit card gateway to prevent fraud|
|Third Parties Using Cookies|
|sessionid||Used to maintain login session.|
|homeid||Unique id to identify arrival to website homepage|
|Csrftoken, tmsid||-To prevent forgery and fraud|
|trackingid||Combination of uniqid (permanent cookie) and valueid (session cookie)s|
|Clicktale, WRUID, NRAGENT||ClickTale|
|Lsrc, lsrc_detail, lsrc_history||To know the source of website visitor|
|__utma, __utmb, __utmc, __utmz||Google Analytics|
Any information that we acquire about you using cookies or other web tools is subject to the same restrictions and conditions as any other information we collect about you.
When you submit an application you confirm that all the information you have given is true and complete. When you submit an application you authorise our relevant third parties to check the following records about you and others:
These third parties will make checks such as are deemed necessary to assess your application for credit.
If you tell us that you have a spouse or financial associate, we or they will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
If false or inaccurate information is provided and fraud is identified, details will be passed to FPAs.Law enforcement agencies may access and use this information.We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
We and other organisations may access and use from other countries the information recorded by FPAs.Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Act.
By visiting our Website and submitting your application, you understand and agree that we may contact you via the phone number or e-mail address you enter on your loan application to assist you with your loan or to discuss other products and services that Lending Stream may provide for you.Your active agreement is not required in this regard and you agree to our use of your information in this way by visiting the Website and submission of your application. This is distinct from our sharing of your information with selected third parties, which will only be undertaken where you actively consent to allow us to do so.
You can exercise your right to opt-out of receiving these marketing communications from us or from our associated companies by responding to any of our e-mail communications with “remove” in the subject line or by sending us an e-mail to email@example.com. Every time we contact you for marketing purposes we will give you the opportunity to opt-out of receiving further marketing material and you can exercise this right to opt-out at any time by either sending us a mail or calling us.
If you opt-out of our use of your personal information for marketing purposes, we will honour such choice within 2 to 3 business days. We reserve the right to take reasonable steps to authenticate your identity with respect to any such request or other inquiry.
As noted above, if you consent to allow us to share your information with selected third parties, you may receive follow-up contact and offers from third party companies and, while we only work with selected partners, we are not responsible for the services or representations of these third parties. To opt-out of receiving further marketing emails, calls, or SMS messages from such third party, please contact the third party directly.
We are aware of the importance of the data we collect from you and therefore we use advanced technology to protect your information. We take reasonable precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
For example, we store data in encrypted form on computers and control access via secure web pages. We also employ firewalls and other security technologies to protect our servers from external attack. In addition, we train our employees in the proper handling of personal information and when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
When you enter certain, more-sensitive information (such as your bank routing or checking account number) on the application form, we encrypt that information using secure socket layer technology (SSL).
We only keep your personal information for as long as necessary, for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. In addition, we take reasonable steps to ensure that the data we collect is relevant for its intended purposes, is reliable for its intended use, and is accurate, complete, and current.
If your personal information changes, or if you no longer desire our service, you may correct, update or remove it by making the change within the edit your profile section of the site or by emailing us at firstname.lastname@example.org
If you submit or create blog on this Website, you should be aware that any personal information you submit can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
We post customer testimonials, which may contain personally identifiable information, on our website and banners as well as some other websites with Lending Stream presence.
Our Website may contain links to third party websites. If you follow a link to any of these third-party websites, please note that such websites have their own terms and privacy policies, and that we are not responsible or liable for any of the practices of these third-party sites. Please check these policies before you submit any personal data to these websites.
To register with us you must be 18 years of age or older.
If you have any questions or concerns about the use of your personal information as described above, please contact us at Lending Stream LLC, Wisteria Camrose House, 2A Camrose Avenue, Edgware, Middlesex, HA8 6EG, UK. Our Registered Address is at 2711 Centerville Road, Suite 400, Wilmington, DE 19808, USA, registered in the State of Delaware, USA with registration Number 4124111 and Credit Licence Number : 0643942 (with The Office of Fair Trading as a supervisory authority till 31st March 2014) Our Interim Permission Number (which applies from 1st April 2014) with Financial Conduct Authority is 018621. You can contact us at 0845 351 1482 (Call charges apply. Standard charges from BT landlines, mobiles and other providers may vary) or email us at email@example.com. | Copyright © Lending Stream
We will endeavour to ensure that the Website is available at all times. However, we reserve the right to withdraw or amend the service we provide without notice for any reason, for example, it may be necessary to suspend the service to carry out maintenance. Furthermore access to the Website may be interrupted by circumstances beyond our control. We will not be liable if for any reason our Website is unavailable at any time for any period.
When you access or use our Website, you must not upload or send material that is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) and you agree not to misuse the Website (including, without limitation, by hacking).
The services and products that we provide on the Website are intended for UK residents over the age of 18 only, and information contained on the Website does not amount to an invitation to customers who are under 18 or who are outside of the UK to buy any services or products.
You agree that Lending Stream and its designees will be free to copy, disclose, distribute, incorporate and otherwise use or delete such material and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a breach of their intellectual property rights, or of their rights to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
We have no control over or endorse any of the websites linked to this Website and are not responsible for the content, accuracy, security or reliability of any websites or pages linked to this Website. Your linking to any websites from this Website is at your own risk and we shall not be responsible or liable for any damages resulting from or in connection with such links or websites.
You are not entitled (nor will you assist others) to set up links from other websites to this Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant, withhold and withdraw at our absolute discretion.
You may not copy material from this Website for commercial use but you may copy material in limited quantities for your personal non-commercial use. We reserve the right to terminate, at any time, your permission to make personal copies of material from this Website.
Nothing on this Website should be construed as a licence to use any trademarks displayed on this Website. Your use of such trademarks is strictly prohibited.
Your use of this Website and material from this Website is at your own risk.
We will try to ensure that the information on the Website is correct and up-to-date but we make no warranties or representations about the accuracy and completeness of the content on the Website. In particular, commentary and other materials posted on our Website are not intended as advice and should not be relied on. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you or anyone that may be informed of its contents.
This Website and the material provided on it are provided "as is" without any conditions, warranties or other terms of any kind. To the extent permitted by law, we, other members of our group of companies and third parties connected to us provide you with access to this Website on the basis that we exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
We, other members of our group of companies and third parties connected to us exclude all liability and responsibility for any direct, incidental, consequential, indirect loss or damage incurred by you or any other user arising out of access to, use of, or inability to use this Website, any material from this Website or any websites linked to it or arising out of any communications sent to us over the internet, including without limitation, any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of good will; wasted management or office time; loss or damage due to viruses that may affect your computer equipment; software or data; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence (as such term is defined under the Unfair Contract Terms Act 1977), nor our liability for the tort of deceit or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.